This place delivered excellent customer service from start to finish. I had phoned during the week to see if it was possible to come in at 5:30 on a Wednesday to have an engagement ring cleaned, re-sized, and appraised. They close at 7pm on Wednesdays, the only day they are open after 5, and the man I spoke with said he wasn't certain that it would be enough time and if we didn't want to leave it overnight, we could come in on Saturday and if we came early they should be able to make it happen. It's a holiday weekend, so I really wasn't expecting that, and I was glad for his honesty.
We arrived around 12:30 on Saturday and Dennis looked at the ring and gave us his immediate impressions. It's a family heirloom from a relative who has passed away, so we don't know much about it. It's from the late 1940s, platinum (which has special considerations that he explained), it has been repaired in a few places that he pointed out and the setting has become a bit worn over the years. He advised that the prongs would not last forever and we might consider at some point re-setting the stones in a new ring, but he didn't pressure us in any way about this or make it seem like it was do-or-die. I got a good vibe from him, that he genuinely just wanted to help us take good care of a dear family treasure.
They were able to re-size it for us in about 2 seconds flat with their laser, which was incredible, so I could try it on before they went on with the cleaning and polishing. Dennis also gave great advice during the sizing and I ended up going a half-size smaller than I actually thought I wore, and now that I have worn the ring for a day I can see how right he was. They offered to let us wait in the shop while they did the rest of the work, but we decided to grab a drink nearby while we waited (see review for Coco's) and I was amazed when they called us not much more than an hour later!
They had polished, cleaned, AND appraised it in that time. It sparkles and shines like a brand-new ring, I can hardly stop looking at it. It also now fits snugly on my ring finger so I can stop wearing it on my middle finger out of necessity. He gave us two copies of the appraisal and explained it all to us thoroughly. We also got a very reasonable quote for re-setting the stones in a new ring upon our request, no sales pressure here. The price for the work we had done was quite reasonable and was in the range that I was expecting. We are definitely planning to come back in the future when the time comes to pick out our wedding bands and re-set the ring.