Lost a sapphire from my wedding ring, wanted a place that could supply a new stone, reset and polish it up to look like new, and I wanted it done reasonably fast.
::slow to deliver: promised in 3 business days... didn't get it back for 8 business days. BUT they did clean my engagement ring for free because of the long turnaround time.
::craftsmanship: I wanted the ring to look like new - the new stone appears smaller than the rest and is set much lower than it's neighbors.
::Super Friendly: Both Owners are ever present and VERY nice guys.
::Price: For less than a Benjamin they got the job done. I thought I'd have to pay much more.
within the hour... the owner replied and I will be taking my wedding ring back for an adjustment. I am very pleased that they offered to do this at no cost.