I can't say enough good things about this place and its people. I bought a very expensive diamond ring for my fiancé through Blue Nile. My fiancé is an off-size with a 3.75 ring size while Blue Nile only sells its rings in increments of 0.5. Jonathan (owners' son and nephew) took the time to confirm the diamond and, realizing its value and our understandable concern in getting back the "right diamond", invited us to the upstairs to watch as the platinum ring was cut, welded back together and then polished to the point that the cut could no longer be detected. It's a fantastic find, and I will certainly be back there (vs. Blue Nile) for the wedding rings!